•  If you find any defect (damage, defect, or wrong product) after opening the box, inform our Customer Relationship Management Department immediately with photo or video proof.
• Contact us via our Facebook page inbox or hotline at +8809613664444
•  Complaints must be made within 3 days of receiving the product.
• Used, swatched, or liquid/semi-liquid products are not eligible for exchange or refund.
• Products cannot be returned or exchanged if you simply change your mind or dislike the smell, texture, color, or design.
• Returns are not accepted if the seal is broken or if the product does not suit you.
• Mistakenly ordered products may be exchanged upon payment of return and resending costs, subject to management discretion.
• The original invoice, Ultimate Organic Life box, and intact packaging must be returned with the product.

• Within Dhaka: Our Customer Service will arrange for pickup at no extra charge (conditions apply).
• Outside Dhaka: You must accept the product and bear the return and resending costs.

Refunds will be processed within 2-3 business days after receiving a return request, and an update will be provided within 7-10 working days. Refunds will be issued via the original payment method. For delivered orders, refunds will be processed minus delivery charges, service fees, and a 1.85% processing fee.

For support, contact us at:

- Hotline: +8809613664444

- Email: hello@ultimateorganiclife.com